The #1 Telecommunications Company in the U.S.
The operating framework of a core functional team was not optimized, thus limiting their ability to deliver against demands (regarding both work product volume and scope).
Bifurcate the system. Funnel operational / recurring initiatives to the current team of operational resources –and– funnel all strategic / change based initiatives into a newly developed, global PMO.
With the operating model strategically redesigned, output subsequently increased by 30%
The timeline for delivery on the function’s 3 year strategic transformation plan was accelerated by 20%
Employee engagement was significantly boosted, due to greater alignment of role profiles to individual skill set